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FAQ

Q: IS PUBLIC TRANSPORT AVAILABLE?
A: The Village has a partnership with Peninsula Bus Lines to provide a weekday bus service to the local shopping centres and within the Village grounds. There is a public bus stop a short walk down the road.

Q: WHAT FACILITIES ARE AVALIABLE IN THE VILLAGE?
A: Throughout the Independent Living area of the Village are three resident amenities buildings, containing large meeting rooms, kiosks conducted by the Residents for their own purposes, recreational facilities, medical surgeries, reading and lounge areas. "The Grapevine" coffee shop opens weekdays for light lunches.

Recreational facilities include bowling green, tennis court, croquet lawn, greenhouse, hobby workshop for the handyman, and areas set aside for individual vegetable gardens for the use of Residents. This is in addition to the libraries, snooker and table tennis tables, and musical facilities provided in the amenities areas. Other activities include craftwork, cards, chess, painting, and choir. As far as possible the use of these facilities is entirely in the hands of Residents via the various clubs and Resident committees.

All Residents are able to participate in the use of these facilities around the Village, but extra recreational pursuits are offered within the Hostel to cater for Hostel Residents unable to reach an amenities hall.

Q: WHAT ARE THE WEEKLY SERVICE FEES AND WHAT DO THEY COVER?
A: Service fees are determined in accordance with the provisions of the Retirement Villages Act and in conjunction with the elected Residents' Committee. The fees cover the daily operation of the Village and include such items as insurance, lawn mowing, light and power in public areas, the administration of the Village, staff wages, rates, water charges, Village Nurse services, cleaning and maintenance of common areas, etc. All service fees are payable in advance. For Independent Living Unit Residents, these fees presently cover all rates, insurance of buildings and contents insurance up to $10,000, maintenance of common areas, including lawn mowing, and most internal and external repairs. In addition, a number of staff are employed to provide nursing and other duties for Residents.

Q: HOW DO I ARRANGE HOME MAINTENANCE AND WHO PAYS IT?
A: The Village will maintain the exterior of you unit and, in relation to buildings, equipment and furnishings, the Village is responsible for: structural repairs to all building; Service of all company equipment; Repairs to doors and windows including locks, keys, screens and seals (excluding additions and alterations made by Residents); Repairs to wall-heaters, hot-water units and stoves; Repair of toilets, bathroom fixtures and plumbing; Re-grouting tiles in bathrooms and kitchens; Replacement of broken clothes lines; Repairs to gutters, downpipes, leaking roofs (excluding any additions and alterations made by Residents); Removal of birds, vermin, nests and major infestations of ants and wasps from within building cavities. Permission to undertake other home maintenance such as installing shelving, rails, additional power points etc. can be granted and is at the Resident's own cost.

Q: WILL THE VILLAGE REFURBISH MY UNIT, REPLACE CARPETS, DRAPES AND INTERIOR PAINTING IF I HAVE LIVED THERE FOR A LONG TIME?
A: No. The Village refurbishes units as they are sold and resold, the Village does not replace carpets, drapes and interior painting in occupied units.

Q: IS THERE A RESIDENTS' COMMITTEE?
A: Yes, elections are held in September/October each year and the elected committee discuss all issues relevant to Residents including setting the service fees.

Q: WHO TAKES OUT THE GARBAGE BINS, COLLECTS THE MAIL, CLEANS MY HOME AND MAINTAINS THE GARDEN AROUND MY UNIT?
A: You do. Should you have any difficulty with doing these things, we will be happy to provide services on a fee-for-service basis.

Q: CAN I BRING MY PETS WITH ME?
A: The Village units are unfenced and dogs are not permitted to be kept. Permission may be granted for a house cat or bird providing the are not a nuisance to other residents and do not create any health issues within the unit. External cat cages are not permitted.

Q: WHAT TYPE OF SECURITY IS PROVIDED AT THE VILLAGE?
A: The Village is currently fenced on the eastern, southern and part of the western boundaries. Plans are in place to complete the western and northern boundaries over the coming years. Electronic gates have also been included in our long term plans to enhance security.

The Village form part of our local community and does not employ on-site security guards or night patrols. The general location of the Village, communal lighting, strategically placed surveillance cameras, and close proximity of units within the Village are deterrents to persons wishing to create a nuisance. Residents are encouraged to call 000 if they have any concerns about their security at night.

Q: CAN I HAVE AIR-CONDITIONING IN MY HOME?
A: Yes, permission may be granted to install an air-conditioner however as the compressor units may create noise for other residents, the placement and installation of the units must be approved by Management prior to installation. Electrical safety is taken seriously at the Village, Management will provide a list of authorised contractors for the installation.

Q: WHO MAINTAINS NON-STANDARD ALTERATIONS OR ADDITIONS TO MY UNIT?
A: The Village sells 'unimproved units' and does not charge additional fees for alterations and additions that have been installed by previous residents. Alterations and additions include items such as: Air-conditioners, enclosed verandas, laser-light or shade-cloth patio covers, trellis, paving stone walkways, security doors, ceiling fans, concrete garden edging etc. All residents pay the same service fee to cover general maintenance. In the interests of fairness, this standard service fee does not cover maintenance and repairs to alterations and additions in units. The Village will remove these items upon request, but will not provide maintenance services to them. Charges may apply if significant works are required to restore unit to the standard, unimproved, condition. Leaking enclosed verandas and not covered by the maintenance included in your service fees.

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