Village Voice: May 2018

May 2018

Aged Care Assessment Process

If this seems all a bit overwhelming as it can for many people, you can ask the Village Nurse or your Doctor to make a request for you to be assessed using the health professional referral process. If you would like to make the referral yourself or know more about the assessment process, the information below is from the website.

Before you can access any government-funded services, you must have a My Aged Care assessment. An assessment helps to ensure you receive the care and support you need and will work out your care needs and what types of care and services you may be eligible for. You are welcome to have another person, such as a family member, friend or your carer, with you during your assessment.

My Aged Care will work out if you need an assessment to access services. Start by calling My Aged Care on 1800 200 422, with your Medicare card ready when you call. The staff will ask for permission to create a client record to register you with My Aged Care.

This holds:

  • information about your needs
  • results of any assessments
  • details of any aged care services you receive

They will also ask you questions about:

  • any support you are currently receiving
  • any health concerns you may have
  • how you are managing with activities around the home
  • your safety in the home

Your answers will help them understand your care needs. Based on the information you give My Aged Care, you may be referred for:

  • a home support assessment with a Regional Assessment Service (RAS) if you need low level support to stay independent in your home.
  • a comprehensive assessment with an Aged Care Assessment Service (ACAT) if you have more complex care needs.

With your consent, the contact centre will give your My Aged Care client record to an assessor. This saves you retelling your story.

If you have immediate needs, My Aged Care may also refer you directly to services before your assessment takes place.

Til next month.
Kim Jackson, Executive Manager

Download Village Voice May 2018

Village Voice: April 2018

April 2018

Manor and Lodge and what is an Aged Care Home

Years ago the distinction between low care (Hostels) and High Care (Nursing Homes) was really clear and everyone understood that eventually someone would probably move from the Hostel to Nursing Home. In July 2014 this clear line of distinction was removed by the Commonwealth Government and all hostels and nursing homes became collectively known as Aged Care Homes.

The Village planned for this change and we extended the Lodge and closed the old Hostel to ensure that the Lodge would be able to meet the needs of high care residents. Several staffing changes were made last year and the transition is complete, we no longer need to relocate residents between the Manor and Lodge (unless someone specifically needs the Memory Support Unit).

For our Aged Care Homes, we now run one single waiting list for both the Manor and Lodge as there is no distinction between the two facilities. The memory support waiting list is separate for this specialised placement. In order to be eligible to be offered a place, two pieces of documentation must be provided to the Village:

1. The myagedcare approval that says the person has Government approval for Permanent Residential Care and
2. The letter received back from Centrelink that shows the result of the person’s Combined Income and Assets Assessment.

The Centrelink letter is very important because that shows if you are eligible for Government support for your accommodation and we keep over 40% of our places for people who fall into that category. This can take up to a month to receive back from Centrelink so it is important to ensure that it is completed as early as possible when a move to permanent residential care is looking likely.

Once we have received both of the above pieces of documentation, we can place a person on the waiting list and then offer a suitable place when one becomes available.

Recently we have had a small number of supported places available in the Manor and we have been able to offer them to people outside of the Village as there were no eligible Village residents with the completed documentation or the place was refused because the residents still clung to the past way of thinking the Lodge was different to the Manor.

The full refurbishment and renovation of the Manor last year has been wonderful for the Residents and Staff, please don’t miss out on a place in care because you don’t realise that the Manor and Lodge offer the same kinds of care.

Til next month.
Kim Jackson, Executive Manager

Download Village Voice April 2018

Village Voice: March 2018

March 2018

Rosebud Village

At last week’s resident meeting, I announced the news that we had exchanged contracts to purchase the Rosebud Village on Bayview Road, Rosebud.

This is an older Village of 105 one and two bedroom independent units and a community centre and has seven staff, most of whom are part time.

We will be meeting all the current staff and residents this week to introduce ourselves and talk about our philosophy and goals for the Village.

Over the last few years, we have been looking at opportunities to develop our services in other locations, either through the purchase of vacant land and building, or to work with existing villages to ensure that we can expand. Rosebud Village was an opportunity to take our services to the lower Peninsula (we already have a large community care presence in this area) and to further develop our accommodation services.

What does this mean for the Village – in practical terms, very little. There may be an opportunity to share some services, but this will be minimal. The expectation is that Rosebud will operate independently and be self-sufficient.

We expect to take over responsibility for the Village on 6th April and we will be working through the transition process over the coming weeks.

If you have any questions on this matter, please contact Kim Jackson or myself.

Stuart Shaw, General Manager

Download Village Voice March 2018

Village Voice: February 2018

February 2018


There has been a rise in scams over the Christmas period with people pretending to be from Australia Post, electricity, gas or phone companies trying to get access to personal and bank or credit card information that can be used for identity theft or fraud.

Please be very careful of anyone who approaches you with claims of unexpected prizes, money or winnings, attempts to gain your personal information, threats or extortion to gain access to your computer or identity, phone calls or emails that claim your pension or tax return is due for a refund or that you need to pay a bill or debt using unusual methods. The information below has been taken from the website.

The ACCC is warning people to be on the lookout for scammers who are trying to con their victims into paying for scams with Apple iTunes gift cards. The ACCC says that “If someone asks you to pay for anything using an iTunes gift card, it is a scam. There are never any circumstances where a legitimate business or government department will ask for payment this way.”

Stay alert to ‘phishing’ scammers pretending to be from well-known businesses and government departments trying to con unsuspecting victims out of their personal information and money. “Scammers use phishing to trick their victims into giving out valuable personal information such as their bank account numbers, passwords, credit card numbers or even their online passwords for their PayPal, Apple or social media accounts. Any personal information you have is potentially valuable to a scammer and they will try to get it off you in a variety of ways,” ACCC Acting Chair Delia Rickard said.

“The vast majority come either via the phone or email. The scammers will pretend to be representatives of well-known organisations, like a bank, Australia post, electricity or phone companies or government department like Centrelink or the Australian Tax Office to give them the air of legitimacy.” “The scammer may say that the bank or organisation is verifying customer records due to a technical error that wiped out customer data. Or, they may ask you to fill out a customer survey and offer a prize for participating. These are all part of a scammer’s bag of tricks they use to get you to give up your valuable personal data,” Ms Rickard said.

If you have received an email, phone call or letter that you are worried about and uncertain if it is legitimate, please just hang up if it’s a phone call and then look up the contact details of the company from a reliable source and then call then to see if they were really trying to make contact with you. Never call them back on a number that they have provided without checking to see if it is a real phone number for the Company.

Please visit the scamwatch website and learn about how to be alert to scams, where you can report them and what to do if you have been scammed.

Kim Jackson, Executive Manager

Download Village Voice February 2018

Village Voice: January 2018

January 2018

Checking on Neighbours this Summer

Extreme heat can affect anybody, but people over 70 are particularly at risk of heat stroke and dehydration. There are many factors which can cause heat stress and heat-related illness, including:

  • Dehydration. To keep healthy, our body temperature needs to stay around 36.5°C. The body cools itself by sweating, which normally accounts for 70 to 80 per cent of the body’s heat loss. If a person becomes dehydrated, they don’t sweat as much and their body temperature keeps rising.
  • Being in hot, poorly ventilated or confined areas.
  • Sun exposure. Especially on hot days, you should try and avoid being out in the sun between 11am and 3pm.

When checking in, remind friends and neighbours to:

  • Drink more water. Even if they’re not thirsty, it is important to keep hydrated.
  • Stay somewhere cool. Try and make their house as cool as possible by closing blinds during the day to block out sun and opening windows when there is a cool breeze. If their house is sweltering then perhaps a trip to the movies or library where there is air-conditioning may be in order.
  • Be sun smart. If they do have to go outside in the heat make sure they wear a hat and sunscreen.
  • Plan ahead. Schedule activities for the coolest parts of the day and stock up on essentials so you don’t have to go out in the heat.
  • Never leave anyone in the car. The temperature can double in just minutes.

It is important to regularly check in with friends and neighbours to make sure they are doing ok, particularly if they live alone. If something doesn’t seem right, your neighbour has not opened their blinds all day, you have not seen them around lately, their car has not moved for days, this is when a phone call or knock on the door could help save a life.

Please always ring the Village Nurse or press your alarm for assistance if you feel there is something wrong.

Download Village Voice January 2018

Village Voice: December 2017

December 2017

Happy Christmas

So this is Christmas
And what have you done?

Another year over
And a new one just begun

And so this is Christmas
I hope you have fun

The near and the dear one
The old and the young

A very merry Christmas
And a happy New Year

Let’s hope it’s a good one
Without any fear

And so this is Christmas
For weak and for strong

For rich and the poor ones
The world is so wrong

And so happy Christmas
For black and for white

For yellow and red ones
Let’s stop all the fight

A very merry Christmas
And a happy New Year

Let’s hope it’s a good one
Without any fear

And so this is Christmas
And what have we done?

Another year over
And a new one just begun

John Lennon

I remember when John Lennon first released this song and the impact it had around the world. Since then, it has become one of the modern carols as it seems to encapsulate the spirit of Christmas amongst all the peoples of the world and identifies the spirit of peace and harmony through lyrics.
The song also embodies the notion that it is up to all of us to actually create this spirit of peace and equality for all people – regardless of colour or creed. It will not happen without our commitment.

It is very easy to look around the world and shake your head in dismay or bewilderment at many of the things that are occurring over recent years but we have hope that goodness will prevail and injustices overcome.

We are one of the lucky countries in the world (even though we know we can do better) so at Christmas time, spare a thought or say a prayer for those who need encouragement of a helping hand. Together we can make a difference in people’s lives.

In our part of the world at the Village there are many opportunities to celebrate Christmas and the spirit of goodwill is quite apparent. There is always a friend or neighbour to assist those residents who may need some special attention at this time and I have no doubt that all of the Village family will assist if we have someone in need.

I would wish all of our residents and staff a very merry Christmas and trust that you will have peace and happiness with your family and friends and, most especially, that you feel blessed with the absolute joy of Christmas.

Best wishes

To read the full Village Voice, download it using the link below.

Download Village Voice December 2017


Village Voice – November 2017

November 2017

Open Day Reflection

One of the great joys of the year is our annual Open Day and Fete and last month’s was a wonderful success. Thank-you so much to everyone who contributed their time and efforts into making it such a fantastic day.

It was very reassuring to have so many people come to see our units and be so impressed with our Village. I often encourage people to visit other Villages and combine all they have seen to make a wish list of what they really want in a Retirement Unit and Senior Living Community and then if we match that list, to come and see our Sales Manager. I was quite delighted to have one couple politely decline telling me that this is where their parents were and this is where they will be, no need to see anything else. One of the best endorsements for our Village comes in the form of Residents following in their parents footsteps and moving in to enjoy the retirement lifestyle they saw their parents enjoy and from staff who recommend our services to their families. It was a joy to have current residents come into the display units and hear them sharing all the things they love about the Village and the peace of mind their choice to move in gave them and their families.

People were surprised by our waiting lists – new applicants for units with a garage should expect to be waiting at least 8 years, however 2 bedroom units without a garage (the majority of our units) are much more available and new applicants should expect to be waiting approximately 6 months. The waiting list varies according to specific wish list preferences, for instance an end unit on entry 4 would be a longer wait than a middle of a block unit nearer to Stotts Lane. The other surprise for people was that our Manor and memory support (dementia care) unit is not closed to the public, we always offer Village residents priority when a place becomes available, however we are often able to accommodate people from our local community as well.

Some people were surprised to hear that we also have a Community Care service offering in-home care and support in the Village and throughout the Mornington Peninsula. Veterans can receive subsidised care through our Veterans Home Care Program and we are also an approved Home Care Package Provider for Residents eligible for Commonwealth Home Care Packages. The Day Centre is a wonderful social outlet for people who benefit from the activities, hot main meals, bus escorted outings and also provides peace of mind for carers of spouses or parents who could be at risk of falls or other things if left alone at home. The carer can then relax and go to appointments, play golf, go shopping, to work etc knowing that their loved one is safe and well looked after.

The Village Baxter is definitely the place be…

Enjoy the warmer spring weather,

Kim Jackson, Executive Manager

To read the full Village Voice, download it using the link below.

Download Village Voice November 2017

Aged Stage Podcast

11am Thursdays on 98.7 FM

Local radio station 3RPP 98.7FM has a show on Thursday mornings at 11.00am called the Aged Stage. The goal of the show is to educate people about housing and service options for people in their senior years and to break down some established concepts (notably retirement villages are not nursing homes).

Either Kim Jackson or Stuart Shaw are usually on the show, along with Peter Nilsson from the Village Glen or Tom Camp from Encore Living (Gippsland). It is a magazine style show and has guests covering a broad range of subject matters all relevant to seniors.

Click Here to Listen to Past Shows

This will open a link to the 3RRP website.

Village Voice – November 2016 to October 2017

November 2016 – October 2017

Here is the last 12 months of our Village Voice publication in PDF format. New Village Voice newsletters will be published individually starting with the November 2017 newsletter. If your browser can’t open them, you may need to download Adobe Reader ©

November 2016

December 2016

January 2017

February 2017

May 2017

June 2017

March 2017

April 2017

July 2017

August 2017

September 2017

October 2017

Redevelopment: October 2017

October Update

Manor extension works have been completed and the final touches on the internal refurbishment are near completion. Construction work is progressing well on the next 4 independent units with site works commenced on the final 4 of units in the Manning stage 1 redevelopment. Planning continues on the Grant Centre site redevelopment and it is hoped that an application will be lodged with Council in early 2018.