Village Voice: September 2018

September 2018

Spring Time

Spring is in the air, and, based upon the last few days of August with crisp mornings and beautiful days, roll on spring – enough winter!

Of course, this is a really busy time of year as we prepare our statutory accounts for audit, schedule the Annual General Meeting of Residents under the Retirement Villages Act  (25th September if you want to put the date in your calendar), and of course prepare for Open Days at Frankston South and Rosebud.

In the meantime, we have a planning permit for the 4 units at the junction of the 900’s Road and entrance 4 which will be commencing in the near future. This will complete the missing 4 units (921, 922, 923 & 924) in the 900 series.

We have also met with our architect on progressing the next stage of Manning around the croquet lawn and where the units were demolished earlier this year. The plans are being prepared for lodgement with Council seeking a permit for 8 units on this site, with six being able to be completed in the immediate future. This development also provides for another link road between Entrance 3 roadway and across to the east towards the Grant Centre. This is an integral part of our redevelopment to try and provide a better road network to more of our units.

Finally, we looked at another draft of our apartment complex planned for the area between entrances 1 and 2 opposite the Lodge. We revised our initial thoughts and are looking to establish 36 apartments immediately opposite the Lodge. We think this will be a better starting point for the project rather than our initial thoughts about stage 1 going along entrance 1. I would expect this proposal to reach Council later this year and will be an interesting discussion point with the officers and councillors.

Turning our attention back to the immediate future, we are always looking for volunteers for Open Day and if you able to give an hour or so of your time it would be appreciated. Many hands make for light work. Please contact any of the social clubs or other groups who will put you to work to raise funds for the Village. Of course, we would also like you to invite family and friends to the Village on the day to enjoy the festivities.

If you happen to be a football fan, then finals time is also on us. As some of you know, I am a Swans supporter (or South Melbourne supporter for accuracy) and, whilst I am happy for them to reach the finals this year, I am not certain they are playing a brand of football that will take out the prize. Hope springs eternal – go swannies.

Till next month

Stuart Shaw, General Manager

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Village Voice: August 2018

August 2018

My Health Record

‘My Health Record’ has existed for a few years now and is an online summary of your key health information managed by the Commonwealth Government. Previously it required people to ‘Opt In’ however from 15th of October 2018, all people with a Medicare or DVA card will be automatically ‘Opted In’ unless you choose to ‘Opt Out’. Please understand this is NOT an initiative by Village Baxter, it is an Australia wide Commonwealth Government Program.

The ‘My Health Record’ allows healthcare providers to access your health information securely online. Whether you’re visiting a GP for a check-up, or in an emergency room following an accident and are unable to talk, healthcare providers involved in your care can access important health information, such as:

  • Allergies
  • Medicines you are taking
  • Medical conditions you have been diagnosed with
  • Pathology test results like blood tests

Access to information is controlled and people can adjust their individual settings to allow trusted people, such as family members, friends or carers, to view and help manage your health information. People can apply restrictions to the information that healthcare provider organisations can see and even restrict access to specific documents in your ‘My Health Record’.

On the surface this appears to be a very complex process for anyone who does not use the internet and have a ‘mygov’ account, however there is a telephone help line available. The ‘My Health Record’ information brochure that has been reproduced in this month’s Village Voice to assist your understanding of what ‘My Health Record’ is and how it can be of use to you in your future health care.

I encourage you to stay informed and consider the benefits of using ‘My Health Record’. It is likely that as the October 15 ‘Opt Out’ deadline approaches, there will be a lot of media attention on the potential problems with the system and if you are concerned about something you hear, please talk with your Doctor or call the helpline to get all of the facts before making a decision to ‘Opt Out’.

Til next month.

Kim Jackson, Executive Manager

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Village Voice: July 2018

July 2018

End of Financial Year

July – a new financial year, winter has well and truly set in, hopefully we have all had our flu shots and staying warm, time marches on and you wonder where did the last 6 months go? One thing is for certain, life continues at a hectic pace for many of us, and smelling the roses seems a long way off.

However, I can give you an update on a variety of matters and some other information that may be of interest. In no particular order:

We now have a new yellow complaints form for use if you are lodging a formal complaint under the Retirement Village Act. This change has come about through changes to the legislation which now require us to make the form more informative. The result is the simple one page form that we used to use has now become nine pages.   The one page green form can still be used for comments, complaints or suggestions for other matters outside of the legislation.

At the last residents’ meeting, I advised the group that our planning application for the 4 units opposite 916 – 920 has now been lodged with Council for a planning permit. A drawing of the development has been placed in the Clarke, Manning and Parkside centres.

Also at the last residents’ meeting, I discussed the current level of demand for our Lodge and Manor and the reality that some patience is required at this time. To ensure no unnecessary delays, if you are needing to relocate into either of our aged care facilities, you should ensure that all your necessary paperwork has been completed – referrals, financials etc. This then sparked the comment that we should again run the seminar on “Making the Transition from Independent Living to Aged Care” with updates. This has been arranged for 4th July at 11.00 in the Chapel. Everyone is welcome to attend.

Crank/ Spam callers – many residents have had Microsoft, Telstra, NBN and other similar organisations claiming that your computer has a virus and needs to be checked, someone has hacked your computer and requires a reboot, your phone is out of order etc etc. My view is simple – if there is any delay in responding once you pick up the handset, hang up. If the call comes straight through to you and these (or similar) claims are made – hang up. If you think the call is legitimate, ask for the person’s identification number and then check with the company concerned (look up the phone number yourself – do not use the phone number they may have given you). 

And, finally, a quick update on Rosebud. We have welcomed 2 new residents who moved in late June. We are currently refurbishing the vacant units as we have another 5 people who are waiting to join us. We are yet to start any advertising as we have no units to actually show to prospective residents, so these potential residents have all arrived through word of mouth. This is a very pleasing start for the Village.

Stay warm.

Stuart Shaw, General Manager

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Village Voice: June 2018

June 2018


Winter is settling in and it can all feel a little gloomy sometimes. Here are some strategies to improve your well-being over the darker, colder months. 

  1. Get out of the house each day, even if it is just to stand outside the front door and breathe in the fresh air.
  2. Find something that makes you laugh.
  3. Say “no” to things you don’t want to do.
  4. Give yourself a healthy treat and remind yourself you have worked hard and deserve it.
  5. Clear the clutter – even if it is just one drawer.
  6. Don’t sweat the small stuff, some things really aren’t worth getting upset about.
  7. Put on your favourite music.
  8. Eat a healthy lunch (and an afternoon snack).
  9. Pause for a moment and think about what your senses are experiencing through taste, touch, smell, sight, sound, appreciate and enjoy the moment.
  10. Move your body, just stretching your arms up or legs out can feel good.
  11. Connect with a friend or relative.
  12. Add more light by letting in natural sunlight when possible and turning on the lights.

Be proactive about your health and get your flu vaccine and ask your loved ones to do the same. If you are coughing or sneezing, please do not share your illness with others, and especially do not attend activities, events or visit the Manor or Lodge.

The flu or a nasty virus may only cause a mild cough, sneeze or loss of voice in a healthy person, but that healthy person with very mild symptoms can still pass that flu or virus onto someone more vulnerable who will end up with severe symptoms and illness.

Please don’t use the “it’s just a cold” excuse and still socialise in the Village while you are unwell because your “cold” can be much worse in someone else. It is also very important that you notify anyone who is visiting your unit that you are unwell, Hostesses, nurses and maintenance staff need to know if you are sick so they can protect themselves before they come into your unit.  

Stay well, stay warm and enjoy the lovely fresh winter air.

Til next month.
Kim Jackson, Executive Manager

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Village Voice: May 2018

May 2018

Aged Care Assessment Process

If this seems all a bit overwhelming as it can for many people, you can ask the Village Nurse or your Doctor to make a request for you to be assessed using the health professional referral process. If you would like to make the referral yourself or know more about the assessment process, the information below is from the website.

Before you can access any government-funded services, you must have a My Aged Care assessment. An assessment helps to ensure you receive the care and support you need and will work out your care needs and what types of care and services you may be eligible for. You are welcome to have another person, such as a family member, friend or your carer, with you during your assessment.

My Aged Care will work out if you need an assessment to access services. Start by calling My Aged Care on 1800 200 422, with your Medicare card ready when you call. The staff will ask for permission to create a client record to register you with My Aged Care.

This holds:

  • information about your needs
  • results of any assessments
  • details of any aged care services you receive

They will also ask you questions about:

  • any support you are currently receiving
  • any health concerns you may have
  • how you are managing with activities around the home
  • your safety in the home

Your answers will help them understand your care needs. Based on the information you give My Aged Care, you may be referred for:

  • a home support assessment with a Regional Assessment Service (RAS) if you need low level support to stay independent in your home.
  • a comprehensive assessment with an Aged Care Assessment Service (ACAT) if you have more complex care needs.

With your consent, the contact centre will give your My Aged Care client record to an assessor. This saves you retelling your story.

If you have immediate needs, My Aged Care may also refer you directly to services before your assessment takes place.

Til next month.
Kim Jackson, Executive Manager

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Village Voice: April 2018

April 2018

Manor and Lodge and what is an Aged Care Home

Years ago the distinction between low care (Hostels) and High Care (Nursing Homes) was really clear and everyone understood that eventually someone would probably move from the Hostel to Nursing Home. In July 2014 this clear line of distinction was removed by the Commonwealth Government and all hostels and nursing homes became collectively known as Aged Care Homes.

The Village planned for this change and we extended the Lodge and closed the old Hostel to ensure that the Lodge would be able to meet the needs of high care residents. Several staffing changes were made last year and the transition is complete, we no longer need to relocate residents between the Manor and Lodge (unless someone specifically needs the Memory Support Unit).

For our Aged Care Homes, we now run one single waiting list for both the Manor and Lodge as there is no distinction between the two facilities. The memory support waiting list is separate for this specialised placement. In order to be eligible to be offered a place, two pieces of documentation must be provided to the Village:

1. The myagedcare approval that says the person has Government approval for Permanent Residential Care and
2. The letter received back from Centrelink that shows the result of the person’s Combined Income and Assets Assessment.

The Centrelink letter is very important because that shows if you are eligible for Government support for your accommodation and we keep over 40% of our places for people who fall into that category. This can take up to a month to receive back from Centrelink so it is important to ensure that it is completed as early as possible when a move to permanent residential care is looking likely.

Once we have received both of the above pieces of documentation, we can place a person on the waiting list and then offer a suitable place when one becomes available.

Recently we have had a small number of supported places available in the Manor and we have been able to offer them to people outside of the Village as there were no eligible Village residents with the completed documentation or the place was refused because the residents still clung to the past way of thinking the Lodge was different to the Manor.

The full refurbishment and renovation of the Manor last year has been wonderful for the Residents and Staff, please don’t miss out on a place in care because you don’t realise that the Manor and Lodge offer the same kinds of care.

Til next month.
Kim Jackson, Executive Manager

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Village Voice: March 2018

March 2018

Rosebud Village

At last week’s resident meeting, I announced the news that we had exchanged contracts to purchase the Rosebud Village on Bayview Road, Rosebud.

This is an older Village of 105 one and two bedroom independent units and a community centre and has seven staff, most of whom are part time.

We will be meeting all the current staff and residents this week to introduce ourselves and talk about our philosophy and goals for the Village.

Over the last few years, we have been looking at opportunities to develop our services in other locations, either through the purchase of vacant land and building, or to work with existing villages to ensure that we can expand. Rosebud Village was an opportunity to take our services to the lower Peninsula (we already have a large community care presence in this area) and to further develop our accommodation services.

What does this mean for the Village – in practical terms, very little. There may be an opportunity to share some services, but this will be minimal. The expectation is that Rosebud will operate independently and be self-sufficient.

We expect to take over responsibility for the Village on 6th April and we will be working through the transition process over the coming weeks.

If you have any questions on this matter, please contact Kim Jackson or myself.

Stuart Shaw, General Manager

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Village Voice: February 2018

February 2018


There has been a rise in scams over the Christmas period with people pretending to be from Australia Post, electricity, gas or phone companies trying to get access to personal and bank or credit card information that can be used for identity theft or fraud.

Please be very careful of anyone who approaches you with claims of unexpected prizes, money or winnings, attempts to gain your personal information, threats or extortion to gain access to your computer or identity, phone calls or emails that claim your pension or tax return is due for a refund or that you need to pay a bill or debt using unusual methods. The information below has been taken from the website.

The ACCC is warning people to be on the lookout for scammers who are trying to con their victims into paying for scams with Apple iTunes gift cards. The ACCC says that “If someone asks you to pay for anything using an iTunes gift card, it is a scam. There are never any circumstances where a legitimate business or government department will ask for payment this way.”

Stay alert to ‘phishing’ scammers pretending to be from well-known businesses and government departments trying to con unsuspecting victims out of their personal information and money. “Scammers use phishing to trick their victims into giving out valuable personal information such as their bank account numbers, passwords, credit card numbers or even their online passwords for their PayPal, Apple or social media accounts. Any personal information you have is potentially valuable to a scammer and they will try to get it off you in a variety of ways,” ACCC Acting Chair Delia Rickard said.

“The vast majority come either via the phone or email. The scammers will pretend to be representatives of well-known organisations, like a bank, Australia post, electricity or phone companies or government department like Centrelink or the Australian Tax Office to give them the air of legitimacy.” “The scammer may say that the bank or organisation is verifying customer records due to a technical error that wiped out customer data. Or, they may ask you to fill out a customer survey and offer a prize for participating. These are all part of a scammer’s bag of tricks they use to get you to give up your valuable personal data,” Ms Rickard said.

If you have received an email, phone call or letter that you are worried about and uncertain if it is legitimate, please just hang up if it’s a phone call and then look up the contact details of the company from a reliable source and then call then to see if they were really trying to make contact with you. Never call them back on a number that they have provided without checking to see if it is a real phone number for the Company.

Please visit the scamwatch website and learn about how to be alert to scams, where you can report them and what to do if you have been scammed.

Kim Jackson, Executive Manager

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Village Voice: January 2018

January 2018

Checking on Neighbours this Summer

Extreme heat can affect anybody, but people over 70 are particularly at risk of heat stroke and dehydration. There are many factors which can cause heat stress and heat-related illness, including:

  • Dehydration. To keep healthy, our body temperature needs to stay around 36.5°C. The body cools itself by sweating, which normally accounts for 70 to 80 per cent of the body’s heat loss. If a person becomes dehydrated, they don’t sweat as much and their body temperature keeps rising.
  • Being in hot, poorly ventilated or confined areas.
  • Sun exposure. Especially on hot days, you should try and avoid being out in the sun between 11am and 3pm.

When checking in, remind friends and neighbours to:

  • Drink more water. Even if they’re not thirsty, it is important to keep hydrated.
  • Stay somewhere cool. Try and make their house as cool as possible by closing blinds during the day to block out sun and opening windows when there is a cool breeze. If their house is sweltering then perhaps a trip to the movies or library where there is air-conditioning may be in order.
  • Be sun smart. If they do have to go outside in the heat make sure they wear a hat and sunscreen.
  • Plan ahead. Schedule activities for the coolest parts of the day and stock up on essentials so you don’t have to go out in the heat.
  • Never leave anyone in the car. The temperature can double in just minutes.

It is important to regularly check in with friends and neighbours to make sure they are doing ok, particularly if they live alone. If something doesn’t seem right, your neighbour has not opened their blinds all day, you have not seen them around lately, their car has not moved for days, this is when a phone call or knock on the door could help save a life.

Please always ring the Village Nurse or press your alarm for assistance if you feel there is something wrong.

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Village Voice: December 2017

December 2017

Happy Christmas

So this is Christmas
And what have you done?

Another year over
And a new one just begun

And so this is Christmas
I hope you have fun

The near and the dear one
The old and the young

A very merry Christmas
And a happy New Year

Let’s hope it’s a good one
Without any fear

And so this is Christmas
For weak and for strong

For rich and the poor ones
The world is so wrong

And so happy Christmas
For black and for white

For yellow and red ones
Let’s stop all the fight

A very merry Christmas
And a happy New Year

Let’s hope it’s a good one
Without any fear

And so this is Christmas
And what have we done?

Another year over
And a new one just begun

John Lennon

I remember when John Lennon first released this song and the impact it had around the world. Since then, it has become one of the modern carols as it seems to encapsulate the spirit of Christmas amongst all the peoples of the world and identifies the spirit of peace and harmony through lyrics.
The song also embodies the notion that it is up to all of us to actually create this spirit of peace and equality for all people – regardless of colour or creed. It will not happen without our commitment.

It is very easy to look around the world and shake your head in dismay or bewilderment at many of the things that are occurring over recent years but we have hope that goodness will prevail and injustices overcome.

We are one of the lucky countries in the world (even though we know we can do better) so at Christmas time, spare a thought or say a prayer for those who need encouragement of a helping hand. Together we can make a difference in people’s lives.

In our part of the world at the Village there are many opportunities to celebrate Christmas and the spirit of goodwill is quite apparent. There is always a friend or neighbour to assist those residents who may need some special attention at this time and I have no doubt that all of the Village family will assist if we have someone in need.

I would wish all of our residents and staff a very merry Christmas and trust that you will have peace and happiness with your family and friends and, most especially, that you feel blessed with the absolute joy of Christmas.

Best wishes

To read the full Village Voice, download it using the link below.

Download Village Voice December 2017