Village Voice: November 2021

Super Troupers

As I sit and write this month’s newsletter, I am quite overcome with emotion, I cannot find the words to express how overwhelmingly proud I am of our Staff and the lengths that they will go to for Residents.

Yesterday was ABBA day in the Manor and the Residents “travelled” to the Greek island from the movie Mamma Mia. They enjoyed a special Greek menu, were cared for by staff in
full ABBA 70’s costumes, a concert was held where staff sang through masks and danced to ABBA music videos and the Residents clapped and cheered and the joy and excitement
could be heard all around. Tears of joy rolled down my cheeks as I watched the video from the afternoon concert and saw smiles and head laughter from all who were there.
The efforts that the Staff put into these theme days is huge, much of the preparation is done on their own time and we collaborate with Catercare to ensure that the menu is just as special as the events of the day.

At the same time, the Lodge Staff were also in full “costume” however instead of shiny 70’s spandex and giant hair, the Staff were in full Covid ward level Personal Protective Equipment – plastic long sleeved gowns, gloves, N95 Mask, and Face Shield all the while working under very strict isolation and infection control rules while we move through the required Health Department processes associated with having a person in the building who had later tested Covid Positive. Working in what amounts to a plastic suit is hot, claustrophobic and uncomfortable. N95 masks are tight and classified as “respirators” and they leave indents in the skin that can take 3 or 4 hours to disappear at the end of the
shift. Despite the discomfort, the Staff are stepping up in droves to work extra shifts to ensure that we have a full roster so they can deliver the very best care and services possible to the Lodge Residents.

We are so incredibly blessed to have the team of Staff we have in all Departments across the Village. We don’t know a lot about how the pandemic will impact our lives over the coming months and years, but I do know that our “Super Trouper” Staff and their unwavering commitment to the Village Community will ensure that Village Residents and Community Care Clients continue to receive the very best care and services we can deliver.

Take care, stay safe,  

Kim Jackson, CEO